Refund policy

Returns & Refund Policy

At Nawty Girlz, we want you to love your purchase! Please read our return policy carefully before placing your order.

Custom Orders

Due to the personalised nature of our products, custom orders cannot be returned or refunded due to a change of mind, incorrect selections made by the customer, or simply because the item is no longer wanted.

If your custom order arrives faulty or damaged, please contact us so we can arrange a replacement.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us as soon as possible through the Contact Us box on our website. Please include your order details and a description of the issue, along with photos where possible.

If the fault is confirmed, we will arrange a replacement in accordance with your consumer rights.

Return Shipping

Unless the item is faulty or otherwise required by law, customers are responsible for the cost of return shipping. Please contact us before sending any item back so we can provide further instructions.

How to Contact Us

For all return or replacement enquiries, please use the Contact Us box on our website. Please include your order number and details of your enquiry so we can assist you.

Your Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights you may have under applicable Australian Consumer Law. Your rights may entitle you to a repair, replacement or refund in certain circumstances.

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